Zendesk vs Intercom in 2023: Detailed Analysis of Features, Pricing, and More

Customer messaging apps for sales, marketing, and support

zendesk vs. intercom

One of the things that sets Zendesk apart from other customer service software providers is its focus on design. The company’s products are built with an emphasis on simplicity and usability. This has helped to make Zendesk one of the most popular customer service software platforms on the market. Zendesk’s customer support is also very fast, though their live chat is only available for registered users.

zendesk vs. intercom

Chat agents also get a comprehensive look at their entire customer’s journey, so they will have a better idea of what your customers need, without needing to ask many questions. It’s divided into about 20 topics with dozens of articles each, so navigating through it can be complicated. Both Zendesk and Intercom have their own “app stores” where users can find all of the integrations for each platform.

Specialization vs Customization

What better way to start a zendesk vs. intercom than to compare their features? The Zendesk marketplace is also where you can get a lot of great add-ons. There are also several different Shopify integrations to choose from, as well as CRM integrations like HubSpot and Salesforce. As for the category of voice and phone features, Zendesk is a clear winner. Zendesk Support has voicemail, text messages, and embedded voice, and it displays the phone number on the widget. In terms of pricing, Intercom is considered one of the hardest on your pocket.

So when it comes to chatting features, the choice is not really Intercom vs Zendesk. The latter offers a chat widget that is simple, outdated, and limited in customization options, while the former puts all of its resources into its messenger. Whether you’ve just started searching for a customer support tool or have been using one for a while, chances are you know about Zendesk and Intercom. The former is one of the oldest and most reliable solutions on the market, while the latter sets the bar high in terms of innovative and out-of-the-box features.

Zendesk vs. Intercom: Automation and AI

And there’s still no way to know how much you’ll pay for them since the prices are only revealed after you go through a few sale demos with the Intercom team. To sum things up, one can get really confused trying to make sense of the Zendesk suite pricing, let alone calculate costs. So yeah, all the features talk actually brings us to the most sacred question — the question of pricing.

zendesk vs. intercom


Which is Better, Raw Spread or Standard Trading Account?

Traders can choose from major, minor, and exotic currency pairs, catering to various trading strategies and preferences. Even if a trader only trades foreign currencies, they may be able to adequately diversify their portfolio per their preference. The best account for beginners, it is difficult to distinguish between cent account, nano account or even micro account. Micro can offer significant profit even though it is not bigger than mini account, while cent account will not carry much greater risk than nano account.

  • Traders need to have a good understanding of the forex market and be able to manage their trades effectively.
  • Islamic accounts operate in compliance with Islamic Shariah law by eliminating swap or rollover fees on positions held overnight.
  • A standard account, on the other hand, will extend to you competitive features that the broker maintains, including zero fees.
  • Each bar chart represents one day of trading and contains the opening price, highest price, lowest price, and closing price (OHLC) for a trade.
  • It’s generally suitable for those who have a moderate amount of trading capital and are looking to make larger trades than they would be able to with a mini account.

An ECN account has several advantages over a standard brokerage account, but it can also have drawbacks that are not immediately obvious to a beginner trader. There is no slippage but the spreads may be higher because the trader’s order is passed to another liquidity provider. An MT4 ECN account is an ECN account offered by a broker which can be traded using the MetaTrader 4 trading platform.

It’s generally suitable for those who have a moderate amount of trading capital and are looking to make larger trades than they would be able to with a mini account. Standard accounts typically require a minimum deposit of around $1,000, although this can vary depending on the broker you choose. Trade volume is measured in lots, and refers to the amount of currency you wish to trade.

How to open an FBS account?

Not having a separate commission does not necessarily make them cheaper, because the spread can be wider than with No Dealing Desk brokers that have commissions but narrower spreads. The volatility of a particular currency is a function of multiple stock split factors, such as the politics and economics of its country. Therefore, events like economic instability in the form of a payment default or imbalance in trading relationships with another currency can result in significant volatility.

  • A standard account usually offers higher leverage than other types of accounts.
  • If you are a scalper and need to profit from minor changes in asset prices, the raw spread trading account might be more suitable.
  • If you proceed to open a live account with the same broker, however, you may regain access.

It’s crucial to weigh these factors against your trading goals and risk tolerance before opting for a micro account. When it comes to forex trading, understanding the different types of trading accounts is crucial. One such type is the micro account, which caters to beginner traders or those with a limited budget.

How Does Leverage Work in Forex Trading?

ECN brokers profit from charging a commission per trade and have fewer potential conflicts of interest with their clients than a “market maker” broker. That structure means that ECN and STP brokers do not hold positions and will never trade against the client, preventing conflicts of interest. An ECN, or “Electronic Communications Network,” is a computerized network that facilitates trading financial products outside traditional exchanges. Most ECNs are passive or automated, meaning no manual decisions are made to fill trades. The first ECN, Instinet, was created in 1969, and the first ECN for online currency trading was New-York based Matchbook FX, formed in 1999. Today, multiple ECN brokers provide access to electronic trading networks with streaming quotes from top-tier banks.

Differences in Minimum Deposit Requirements

Forex accounts are financial accounts that allow individuals or businesses to participate in the foreign exchange market. They provide access to trade various currency pairs and offer features such as leverage, trading platforms, risk management tools, and market analysis resources. Forex accounts cater to a wide range of traders, including retail individuals, professional traders, institutional investors, media movil and businesses. Demo accounts, also known as practice accounts, are virtual trading accounts provided by brokers. They allow traders to practice trading strategies, test the trading platform, and gain experience in a risk-free environment without using real money. Demo accounts use virtual funds and mirror real market conditions, enabling traders to execute trades and monitor their performance.

Benefits and Limitations of a Standard Account

Similarly, the lot sizes available in micro accounts are typically smaller. Micro accounts allow traders to trade in micro-lots (1,000 units of the base currency) or even nano-lots (100 units of the base currency). In contrast, standard accounts offer larger lot sizes, usually starting from a standard lot (100,000 units of the base currency). With a standard account, you’ll have access to a wide range of trading instruments, including currency pairs, commodities, and indices. You’ll also be able to use a variety of trading tools and platforms, such as MT4 or MT5, to execute your trades. This type of account is typically offered by most forex brokers, so you’ll have plenty of options to choose from when it comes to finding the right one for your needs.

One of the first decisions a new trader needs to make is whether to use a Dealing Desk or No Dealing Desk brokerage account. Typically, No Dealing Desk brokers require a higher minimum account balance. Execution can be marginally slower than a Dealing Desk broker that fills trades internally. This information helps clients know they have quick trade execution even with the additional step of using liquidity providers to fill trades. The broker buys large positions from liquidity providers and sells them to clients in smaller pieces.

Brokers often charge minimal or no commissions, and transaction costs are primarily built into the bid-ask spread, the difference between buying and selling prices. For this reason, using high leverage in a cent account is not recommended for beginners. Typically, a forex broker offers several trading account options; each comes with different requirements and types of services. As a trader, it is vital to learn the specification for each type so you can decide which one matches your needs. Now, it is safe to say that most forex traders have at least two trading accounts. This is done mainly so one account is utilized to execute a trade and the other is used to hedge your first trade.

Advantages and Disadvantages of a Forex Account

Another crucial matter to note is that the numbers of forex brokers that offer cent accounts are still quite limited. The majority of these brokers would limit the maximum position size to keep the account’s exposure low. Among the many types offered, there are two interesting types that many traders use, namely cent and standard accounts. So what are the differences between those two and which one is more worth your money? For example, IC Markets, a pioneer who popularized the term “raw spread” throughout the world. The Australian-licensed forex broker provides Raw Spread Trading Account with spreads starting from 0 pip and commission fees of $3.0 per standard lot.

This allows traders to control larger positions with a smaller amount of capital. Using the platform, traders can buy or sell currency pairs based on their predictions of price movements. Forex accounts often offer leverage, allowing traders to control larger positions with a smaller amount of capital.

This helps you to control your risk-levels, making these types of accounts perfect for beginner traders. Forex standard accounts are the most popular and widely used type of account mergers and acquisitions rumors among retail traders. These accounts offer a high degree of flexibility, competitive spreads and commission rates, and the ability to trade a wide range of currency pairs.

Trading with demo accounts can affect the trader’s psychological reaction. They’re aware that there’s no real money at risk, so they tend to think that the trade is only for practice and might end up making clumsy decisions. But with cent accounts, traders do trade with real money from the very beginning, so they will get used to live trading and build up their plan. The amount of money needed to open a forex account is dependent on what type of account you want to open.

The Infinite Leverage account takes traders to the next level by allowing them to borrow a limitless amount of trading capital from AximTrade, the leading best broker. The account exclusively offers the opportunity to trade more and maximize the potential for profitability. This one-of-a-kind forex account type helps you to fulfill your trading potential by trading larger positions using borrowing funds. A Forex standard account and a Forex cent account are both types of trading accounts that are used for trading currencies on the foreign exchange market. Basically, a forex standard account will come with a fixed spread or floating spread. A standard account usually offers higher leverage than other types of accounts.

There is a risk of counterparty default or insolvency, which could lead to the loss of funds. It’s important to choose reputable and regulated brokers to mitigate counterparty risks. In addition, the decentralized nature of the forex market can leave it susceptible to potential manipulation.